We are at your disposal to provide purchasing assistance and answer questions about
our products. You can contact us Mon to Fri from 9 a.m. to 6 p.m. at the following addresses:
Phone: +39 0761 1870772
Whatsapp: +39 338 4094007
Email: info@lunaway.it

it is not necessary to create an account, but we recommend that you to our newsletter to
receive your welcome coupon and updates with promotions and news. You can
unsubscribe at any time by following the link in the email.

Here is how you can use the discount code:

1. Go to our website by following this link
2. Browse the products and add the items you want to your shopping cart.
3. Once you have completed your selection of items, go to the shopping cart.
4. You will find a field named “DISCOUNT CODE“
5. Enter your discount code
6. Click the button “APPLY“
7. Your 10% discount will be immediately applied to your cart total.
8. Proceed to purchase with your preferred payment method

If you have any questions or need assistance, please do not hesitate to contact our customer service from
Mon to Fri 9 a.m. – 6 p.m. at the following addresses:
Phone: +39 0761 1870772
Whatsapp: +39 338 4094007
Email: info@lunaway.it

Once you have completed your order, you will receive an automatic confirmation email with all the details
to the address you provided. If you do not receive such a communication, please check your
junk mail folder and contact us if you have any further questions.

When CHECKING OUT you can select the payment method you prefer:
You can pay via Paypal with all major credit cards

AMERICAN EXPRESS
MASTERCARD
VISA
Visa Electron
Maestro
Discover
Aurora
or by bank transfer

After completing the order by bank transfer method, you will receive a confirmation email with
the details for making the payment. You can also find these details below:
Header: CAST SRL
IBAN: IT27S0310414500000000822126
Reason for payment: Indicate the order number e.g. “Mario Rossi Lunaway order #135885”.
The order will be processed when payment is received in our accounts
(usually 3 days). We invite you to send us the payment receipt so that we can prepare the
goods and speed up the processing time. Simply reply to our automated
confirmation email enclosing the document, or send a new email.

By choosing Paypal as payment method, you can easily split your purchase into 3 instalments
at no additional cost. Follow the link for more information

ITALY: To receive your invoice, you can complete your order by entering your
VAT number and your SDI code. You will receive the electronic invoice within days of sending it.
EUROPA: Get in touch with us before completing your order and making payment.
important: it is not possible to request an invoice once the order has been dispatched.

Please call us on +39 0761 1870772 for telephone assistance.

Orders can be cancelled or modified up to the time of dispatch.

From Monday to Friday, we dispatch orders received by 13:00 (CET) on the same day, while orders received later are dispatched the following working day.
orders received later are dispatched on the following working day.

Shipping times are max. 3 working days for Italy and max. 5 working days for Europe.
For islands and remote areas the time may increase by 1-2 days.

Upon dispatch, you will receive an automatic email with the tracking number and a link to
access the courier site to monitor the progress of your delivery.

In case of delays or problems, please do not hesitate to contact us for assistance.

If for some reason you are not satisfied with your purchase, you may return one or more products
purchased no later than 14 days from the date of delivery. We advise you to keep
the packaging so you can reuse it for eventual shipment.

To request a return, simply contact us by phone on +39 0761 1870772 or write to us at
email to info@lunaway.it stating your order number.
For further details on return policies, please consult the full text conditions of sale.